Refund policy

Made-to-order products

Our hats are embroidered specifically for your order. We do not offer returns or exchanges for change of mind, colour preference or fit. Please review the product details before purchasing.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, email innerathletecoaching@gmail.com promptly with your order number, a description of the issue and clear photos. We will review the issue and arrange an appropriate replacement or refund. Please contact us before sending anything back; do not return items directly to Printeez.

Cancellations

Contact us as soon as possible to request a cancellation or correction. We can cancel orders before production starts. Once production has begun, change-of-mind cancellations are not available.

Refunds

Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund.

This policy does not limit any rights or remedies you have under applicable consumer protection law.